Question

Topic: Student Questions

B2c Legal And Ehtical Conisderations

Posted by Anonymous on 250 Points
I am sorry that this may sound like a untimely request. I wanna know, if possible, what legal and ethical considerations will a medium sized B2C company need to consider? I am short of ideas and will appreicate anyone giving me pointer.

I have listed so far, not to use SPAM, protection of customers' privavcy, but I dont know what else to look for.

Many many thanks...
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RESPONSES

  • Posted byPepper Blueon Member
    Hi Moreshine,

    Usually we don't help out students that have not tried a little harder than you have, but at least you gave it a shot.

    Also, next time use the search questions feature here as I think every possible marketing question has been answered more than a couple of times.

    Here is an answer of mine from a previous post:

    Ethics:
    Since B2B counts on the sharing of mutual information ethics are a must. Accessing unauthorized areas in the trading system should not be allowed, and the privacy of partners should be protected both technically and legally.

    For the most part, proper behavior and ethics of participants are typically set forth in ethical codes developed by trade associations, commercial standard groups add the professions.

    Legal: When are electronic documents admissible evidence in a court of law? What do you do if they are not?

    Time and place can carry different dates for buyers and sellers when they are countries apart. For example, an electronic document signed in China on January 5th may have the date January 4th in New York., which date is legal?

    The use of multiple networks and trading partners makes the documentation of responsibility difficult.

    Regulatory: For the most part, the Internet is unregulated. You do have CAN-SPAM and there are gambling laws and there are laws like the Federal Telecommunications Act and the Computer Decency Act and other laws on child porn, but the Internet is largely left to the free operation of the market. As with ethics, the proper behavior of participants are typically set forth in regulatory codes developed by trade associations, commercial standard groups add the professions.

    Also check out these past threads for more discussion:

    //www.369da.com/ea/qst_question.asp?qstID=1401

    //www.369da.com/ea/qst_question.asp?qstID=1141

    I hope that helps, don't forget to list the Know-How Exchange as a citation on your paper as professors around the world read this regularly. It is O.K. to use information you receive here, but like with all your papers and report, list your citations, don't try to pass ideas and thoughts off as being original when they aren't, it is not a good habit to get into in school or business (BTW, this would be an example of ethics that you can use)
  • Posted bymgoodmanon Member
    I'd start with the Golden Rule. Every company should ask itself how it would like to be treated if they were the customer. Advertising should be honest. The product should deliver what it promises. Quality assurance should be sufficient to ensure that consumers don't get sub-standard product. The price should be commensurate with the perceived value of the benefits. Etc. Etc.

    A strong ethical underpinning is an element of corporate culture. It's not a list or a book of rules. As for legal, you'll have to consult with a lawyer.
  • Posted byPepper Blueon Member
    H Moreshine,

    Fair enough.

    We get too many student questions here in which no effort has been put forth. When reading your question it appears to sound like them all, but I trust you have looked and found nothing of value, including my response, so let me try again.

    I do have some "food for thought" for you but I am short on time right now, I will come back to this later today as it is a good question.

  • Posted byPepper Blueon Accepted
    Moreshine,

    I think you mean an Internet B2C, not a B&M B2C.

    If this is correct, ethically I think the biggest thing that a B2C can do is deliver what they promise.

    For example this begins with running a pay-per-click ad. Does the ad have relevance to the keywords/phrases? Does the landing page then have high relevance to the ad?

    If not, this delivery on the promise has been breached. Is this ethical? Depends on your definition of ethics, but it sure isn't going to win you customers for your honesty.

    As I stated above, for the most part, proper behavior and ethics of participants are typically set forth in ethical codes developed by trade associations, commercial standard groups add the professions. Although let me add that companies also need to have their own internal set of ethics that permeate through the organization.


    This carries through the entire supply chain, from delivery to quality of product to customer support and followup.

    Privacy policies fit in here in also both implicit and stated (which they should be).

    I think the important thing for companies to think about is that if they don't have a high standard of ethics that permeates the entire customer experience, customers/prospects will bail.

    With regards to legal issues, probably the most visible is that of intellectual property considerations. The use of unauthorized content and images is rampant (think file sharing) an when in doubt a good IP lawyer should be consulted.

    Since 1996, Congress has passed several laws that address sexually explicit materials and sexual predation found on the Internet, chief among them:

    The Communications Decency Act (CDA)
    The Child Online Protection Act (COPA)
    The Children’s Internet Protection Act (CIPA)

    Really, your questions is a big subject of debate which you have attempted at here, perhaps if you give more active feedback, at least in the future, you might arouse some more responses.

    Sorry, gotta go, Mom is waiting.









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