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Stephen Drees
The Six Ps of Creating Lasting, Profitable Customer Loyalty in Highly Competitive Markets Unfortunately, many companies see the creation of a loyalty program as the panacea for endemic customer turnover, churn, and dissatisfaction. This wish couldn't be further from the reality of what a program can reasonably be expected to achieve. The truth is, a loyalty program�no matter how well executed�can't overcome a company's inability to execute consistently on the four Ps of marketing: product, price, place, and promotion. That is why, in this new customer-centric environment, companies should add two more Ps to their marketing mix to effectively engender customer loyalty.... Get the full story. We conducted a survey on a related topic. Click to view theB-to-B Voice of the Customer Benchmark Survey Results.
Note: This article and the survey results are available to paid members only. Get more information or sign up here.
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Alain Thys
The 10 Truths of 'Real' Guerrilla Marketers Guerrilla Marketing is often defined as an unconventional way of performing promotional activities on a very low budget. While this is accurate, it's not quite right. The great guerrillas like Che or Mao had something more going for them than being "unconventional and cheap." Their battles became legend because they were thinking beyond the next quarter. Get the full story. Need to know more? Listen to a panel of experts. Click to play back ourBuzz Marketing Thought Leader Summit.
Note: This panel discussion is available to paid subscribers only. Get more information or sign up here. |
Kathy Sierra
The Power of Unexpected Context: User Delight and the Guy-From-the-Train Phenomenon One way to delight users is with the guy-in-the-unexpected-context phenomenon.
任何公司与过火了客户服务is giving its users an unexpected, delightful surprise. Something to remember. Something to talk about. But even the subtle out-of-context surprise can trigger some neurons and brain chemistry. A reference to one movie slipped into the dialogue of... another movie. An Easter egg hidden in a... logo (like FedEx). A bud vase in a... car. It's not about the thing�it's about the context in which that thing is expressed. Some examples, big and small.... Get the full story. |
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A Note to Readers 2 New Newsletters Greetings, readers. Big news: Two new newsletters launched last week from the International Headquarters of MarketingProfs. 1.The MarketingProfs Daily Fix Top Five For some of us, our group blog, theMarketingProfs Daily Fix, has become a source of pride, joy, andobsession. It's a vibrant, interesting, and often funny place to be. To give you more reason to stop by, last Thursday we launched theTop Five newsletter, which offers a weekly wrap-up of the Daily Fix Top Five post picks (say THAT five times fast!), selected based on traffic and the comments you post. It will arrive each Thursday. Check it out, and if it strikes your fancy,sign upto receive it weekly.
2.The Know-How News To be honest, theKnow-How Newswas an already established MarketingProfs newsletter, so its latest manifestation is technically a relaunch. But as my colleague and Know-How News editor Val Frazee describes it, the Know-How News has been on one of those spa vacations the last few months: It has emerged with a fresh new look, and more important�a somewhat new perspective, focusing on small businesses alongsideKnow-How Exchangeforum questions and participants. So if you DON'T have an army of marketing coworkers and piles of cash for implementing Fortune 500 marketing campaigns, check it out.Get your weekly copy of Know-How News here. (Just check the box to opt-in.) Thanks for stopping by! As always, your feedback is both welcome and encouraged. Until next week, Ann Handley
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Nick Usborne
Copy and Content: Avoiding What's Familiar Sometimes, copywriters and content writers write in clich�s. They say things like, "Company X offers an integrated end-to-end solution." To a reader, the line has barely any meaning, and certainly no impact. Why not? Because it is too familiar. Because he or she has read the same phrase too many times before, in too many other places. Get the full story. |
Suzanne Lowe
The CMO's Guide to a Shifting Marketplace If only clients would stand still. How much easier our lives as marketing professionals would be if client needs were consistent year after year and their marketplaces were never buffeted with changes from the economy or competition. Unfortunately, that's not the case. Get the full story. |
Karen Sokota
A Holistic Approach to Marketing to Baby Boomers The whole is more than the sum of its parts. To recognize and value the baby boomer opportunity, it is critical to comprehend all of the pieces of their lives and how they are linked together holistically. Success with this market will come to those who understand how boomers define who they are and where they are going to... on a road that's never been traveled before. First things first: Who are these boomers, and why are they so important? Get the full story. |
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Vol. 5 , No. 25 June 20, 2006
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